Refund and Return Policy
Returns and Refunds
Right of Withdrawal
Exclusions from the Right of Withdrawal
Pursuant to art. 59, paragraph 1, letters d) and e) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code) and subsequent amendments (Legislative Decree 21/2014), the right of withdrawal is excluded in relation to
a) goods purchased by a non-consumer User and/or who requests an invoice
b) sealed goods which are not suitable for return for hygienic reasons or reasons related to health protection and which have been opened after delivery
Exercising the Right of Withdrawal
The User may exercise the right of withdrawal, pursuant to art. 52 et seq. of Legislative Decree 206/2005, in relation to specific Products, other than those made by Averla lavorazioni orafe di Averla Alessandro e C. S.A.S., provided that these have not been opened or their seals altered after delivery.
In cases where the exercise of the right of withdrawal is permitted, the User has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise the right of withdrawal, the User must send Averla lavorazioni orafe di Averla Alessandro e C. S.A.S., within 14 days from the date of delivery of the Products, a written communication by email to the following address info@masonicjewels.it with the subject line "Exercise of right of withdrawal"
a) expressly declaring their intention to withdraw and providing the following additional information:
i. purchase order number and date
ii. delivery date of the purchase order
iii. name and address of the Consumer
iv. email address and telephone number of the Consumer
v. product code(s) of the item(s) for which the right of withdrawal is being exercised.
Upon receipt of the withdrawal communication, Averla lavorazioni orafe di Averla Alessandro e C. S.A.S. will open a case for processing the return.
The User must return to the Company, or to a third party authorised by it, without delay and in any case within 14 (fourteen) days from the date of communication of their withdrawal, all Products purchased under the contract from which they have withdrawn, bearing the direct cost of returning the Products. In case of direct return to the Company, the Products must be shipped to the following address: Averla lavorazioni orafe di Averla Alessandro e C. S.A.S. – Via Giovanni Vincenzo Verzellino, 54/R - 17100 Savona (SV). Italy. The Products must be returned intact and, in any case, in the same condition in which they were received by the User. The refund will be made by the Company using the same payment method selected and used by the Consumer for the order in respect of which the right of withdrawal was exercised.
Products that cannot be returned
Products cannot be returned in the cases referred to in article 59 of the Consumer Code, for example for the purchase of specially personalised, engraved or customised products; for the supply of sealed items not suitable for return for sanitary or hygienic reasons where the seals have been removed after delivery, etc.
Sealed goods which are not suitable for return for hygienic reasons or reasons related to health protection and which have been opened after delivery cannot be returned.