Frequently asked questions

Frequently asked questions

Do you have any doubts or questions before purchasing your Masonic jewellery on our website?

In this section, we have collected the most frequently asked questions from MasonAura customers to help you quickly find all the information you need. From shipping to payment methods, from customisation to product guarantees, we are at your disposal to guide you step by step towards an informed, secure and fully satisfying purchase.

Orders, shipping and tracking

In this section, you will find frequently asked questions (FAQs) about orders, shipping and tracking MasonAura jewellery.

Ordering is simple: just visit the page of the chosen product and click on “Add to cart”. Then follow the instructions to complete your order in a few steps.

We ship to Italy and worldwide. For further information, please do not hesitate to contact us.

  • Products ready for delivery in Europe: approximately 3-5 working days.
  • Customised catalogue products: 7-20 working days.
  • Made-to-measure products: based on request.
  • You will receive updates on the status of your order via email.

Upon delivery, we recommend that you carefully check the integrity of the packaging before signing. If you notice any damage, tampering or visible anomalies (such as punctured, crushed, opened or wet packaging), make a written note on the courier’s delivery document, specifying the exact reason (e.g. “Damaged packaging”, “Package opened”, “Packaging tampered with”).
If the damage is already evident upon unloading, we invite you to refuse the package without opening it, not pay the amount (if cash on delivery is required) and contact us immediately to report the incident.
For anomalies found after opening (e.g. damaged product, different from the one ordered), please write to us as soon as possible at info@masonicjewels.it or via the Contact section of the website. Please attach clear photographs of the problem to facilitate verification and handling of the case.
If no written reservations are made at the time of delivery, the product is considered to have been delivered correctly and we will not be able to accept subsequent claims for visible damage.

Yes. When your order is shipped, you will receive a tracking code by email, which you can use to track your package in real time.

Yes, we offer discounts on large orders. If you represent a lodge or wish to purchase a large number of items, please contact us for a personalised quote.

We offer free shipping based on the order amount and destination:

  • Italy: free shipping for orders over €100.
  • Abroad: free shipping for orders over €250.

For orders below these thresholds, shipping costs will be calculated transparently at checkout. All our packages are traceable and shipped with the utmost security and discretion.

Customisation of Masonic jewellery

These are the frequently asked questions (FAQs) about the customisation of MasonAura Masonic jewellery.

Absolutely. We create customised Masonic jewellery for lodges, special events, anniversaries or any other individual requirement. You can choose the symbols, materials, engravings, stones and anything else you desire to create your own unique piece.

Fill out the form in the “Customisations” section  indicating the type of jewellery, the desired symbol and any useful details. We will respond with a tailor-made proposal within 48 working hours. Monday is our weekly closing day.

In the case of gold, changing the colour of the gold (e.g. red gold, white gold) does not incur any extra costs. Small changes such as engraving have a low cost; creations based on original designs are quoted on a case-by-case basis.

Payments and security

Below are frequently asked questions (FAQs) about payments and the complete security of purchases on our website masonicjewels.it.

We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfer
Yes, we use SSL certification and international circuits to ensure the security of your transactions. Your data is never shared with third parties.

Return and warranty policies

These are the frequently asked questions (FAQs) about return policies and warranties for your purchase on masonicjewels.it

Yes, you can exercise your right of withdrawal within 14 days of delivery of the product, only in cases provided for by law. However, it is important to know that some items cannot be returned, as indicated in the Consumer Code (Art. 59, Legislative Decree 206/2005).
The right of withdrawal does not apply:
If the buyer has purchased as a company or has requested an invoice with a VAT number.
For customised, engraved or tailor-made products.
If you have purchased a returnable product, you can withdraw without penalty and without having to provide reasons. All you need to do is:
Send an email to: info@masonicjewels.it
Email subject: “Exercise of the right of withdrawal”
Content:
Order number and date
Delivery date
Name, address, email and telephone number
Code of the item you wish to return
You will receive confirmation from us and the return process will be initiated.

After notifying us of your withdrawal, you must ship the product within 14 days to:
Averla lavorazioni orafe di Averla Alessandro e C. S.A.S.
Via Giovanni Vincenzo Verzellino, 56/R
17100 Savona (SV) – Italy
The product must be returned intact, unused and in its original packaging, in the same condition in which it was received. You are responsible for the return shipping costs.

Once we have received and verified the product, we will refund the amount paid using the same payment method chosen for the purchase. Refund times may vary depending on the payment method chosen.

No, a customised product is a unique item that is created, step by step, according to the customer’s specific requests. For this reason, it is not possible to change your mind and return it.

Support and contacts

In this last section, you will find frequently asked questions (FAQs) about our customer service and our contact details.

You can write to us using the form on the Contact page (Link to Contact page), send us a WhatsApp message at 3409473050, or send an email to info@masonicjewels.it

You will receive a reply as soon as possible.

Yes. If you need assistance in choosing a symbol or customising a piece of jewellery, we can provide you with an initial consultation without obligation. Contact us with the details of your request.

Any other questions?

We are at your disposal.

Can't find the answer you're looking for among these frequently asked questions about MasonAura and its website masonicjewels.it? Our team is always ready to help you.

Contact us (Link to Contact page) for dedicated support and feedback tailored to your needs.

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